Full-Time Customer Support Specialist

• Take ownership, triage, and respond to tickets within agreed service levels.
• Provide support via the support portal and follow-up through web conferencing as needed.
• Review customer tickets for complete information, requesting additional details when necessary.
• Reproduce, troubleshoot, analyze, and resolve customer issues quickly and professionally.
• Offer functional support for company-maintained products and services.
• Collaborate with regional teams to resolve technical problems.
• Manage customer expectations through regular updates on ticket status.
• Contribute to knowledge management by creating and updating internal and external documentation.

• Relevant tertiary education/qualifications such as a B.Sc. in Computer Science or equivalent commercial experience.
• General understanding of the function and purpose of Learning Management Systems (preferably Moodle).
• A general understanding of computer networks.
• Interpersonal and customer service skills.
• Multitasking and organizational skills.
• Ability to work Independently.
• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Fluent written and spoken English.
• Fluent written and spoken Spanish.
• Fluent written and spoken Portuguese.

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