Full-Time Customer Support Specialist
Luma Ai is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Luma Ai
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
At Luma, we’re building multimodal AI to expand human imagination and capabilities.
As a Customer Support Specialist, you’ll be the voice of Luma AI for our rapidly growing global user base.
Responsibilities:
- Respond to user questions with speed and empathy, across email, chat, and community channels
- Collaborate with product and engineering to escalate bugs, track recurring issues, and help design solutions
- Write and refine help center articles to make support more scalable and intuitive
- Spot trends in user feedback and share insights with the team to improve usability and delight
- Experiment with workflows and tools to make support faster and more magical
- Jump into unexpected challenges with creativity and hustle
Requirements:
- 3–5 years of experience in customer support, preferably in SaaS or consumer tech
- Strong written and verbal communication skills
- Empathy-first approach
- Comfortable with fast-paced, startup environments
Bonus:
- Experience supporting creative tools, AI products, or design/visual software
- Proven ability to create self-service resources
- Passion for AI, design, or empowering creators
- Startup grit
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Luma Ai is
2nd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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