Full-Time Customer Support Specialist

MindMaze is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting India based applicants remotely. Read complete job description before applying.

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MindMaze

Job Title

Customer Support Specialist

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

India

Job Details

  • Supporting customers through an email ticketing system and phone calls
  • Resolving customers' complaints and queries
  • Providing detailed information to customers about the products and services
  • Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
  • Offering exceptional customer service and satisfaction
  • Following up with customers for any further information
  • Taking feedback from the customers
  • Responsible for helping to maintain the FAQ list, used internally and externally
  • Maintaining a healthy relationship with the clients
  • Adhering to the company’s rules and regulations
  • Minimum 1 year of experience in a customer service or support role within the IT sector
  • Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
  • Familiar with CRM tools (Salesforce)
  • Excellent interpersonal skills: You are patient and empathetic
  • Very good level of English in speaking and writing
  • Flexibility: The position requires evening and night shift hours

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Support Specialist at MindMaze is 28th of November 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ India ] applicants. .

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