Full-Time Customer Support Specialist

• Supporting customers through an email ticketing system and phone calls
• Resolving customers' complaints and queries
• Providing detailed information to customers about the products and services
• Maintaining records of each phone Call/Email in the respective tools like Salesforce/Freshcaller for future reference
• Offering exceptional customer service and satisfaction
• Following up with customers for any further information
• Taking feedback from the customers
• Responsible for helping to maintain the FAQ list, used internally and externally
• Maintaining a healthy relationship with the clients
• Adhering to the company’s rules and regulations

• Minimum 2 years of experience in customer service within the IT domain
• Experience with customer-facing direct calls, a plus if experience interacting with Outpatients or elderly people
• Familiar with CRM tools (Salesforce)
• Excellent interpersonal skills: You are patient and empathetic
• Excellent level of English in speaking and writing
• Flexibility: The position requires evening and night shift hours

What is the last date for applying to the job?

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