Full-Time Customer Support Specialist

PhillyTech.Co is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting Philadelphia, PA based applicants remotely. Read complete job description before applying.

PhillyTech.Co

Job Title

Customer Support Specialist

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

Philadelphia, PA

Salary

YEAR $45000 - $55000

Job Details

We seek a detail-oriented, people-first Customer Support Specialist to join our growing team.

This role is critical to ensuring our customers have a smooth and successful experience on our platform.

It is a hybrid of responsive customer support and proactive outreach to hotels that need to join the platform to respond to active RFPs.

You’ll be a key touchpoint for both planners and hotels, helping troubleshoot issues and ensuring timely engagement from all parties.

You'll handle responsive customer support while conducting proactive outreach to hotels that need to join the platform to respond to active RFPs.

Responsibilities

  1. Respond to inbound inquiries from planners and hotels via Intercom chat, email, and phone.
  2. Update and improve existing support content and macros to reflect product updates
  3. Provide feedback to product and customer success teams to improve user experience.
  4. Hotel Onboarding & RFP Management
    • Proactively reach out to hotels that need to join Hopskip to respond to planner RFPs
    • Follow a proven script and onboarding process, adapting when needed
    • Track and maintain consistent follow-ups with hotels
    • Maintain and update hotel contact information and associate hoteliers with their properties
    • Monitor RFP response rates and identify/prioritize overdue RFPs
    • Facilitate communication between hotels and planners
    • Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards
  5. Help Center
  6. User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content.
  7. Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Support Specialist at PhillyTech.Co is 15th of May 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Philadelphia, PA ] applicants. .

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