Full-Time Customer Support Specialist
Planehr is hiring a remote Full-Time Customer Support Specialist. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
Planehr
Job Title
Customer Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Worldwide
Salary
YEAR $39000 - $39000
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Job Details
Plane is seeking a Customer Support Specialist to join our team!
What you will be working on:
- Assisting Plane users and guiding them through product to maximize their experience.
- Work closely with operations and product teams to address and resolve various reported issues.
- Resolving problems efficiently and directly influencing customer satisfaction.
- Actively contributing to our Help Center by sharing your expertise and insights.
- Work with our payment providers to manage KYC requests and track payments.
- Collaborating with the Support team to update internal knowledge base and documentation.
Daily tasks:
- Handle support questions through Chat, Email and Slack.
- Escalate issues to Operation, Product, and Engineering team.
- Take care of additional payment KYC requests.
- Responsible for various manual processes to meet users need.
- Writing and updating Help Center articles.
- Writing and updating internal knowledge base and documentation.
Skill and trait requirements:
- Excellent communication skills.
- Speak English really well, both writing and speaking
- Empathetic, capable of addressing repetitive questions.
- Problem solving skill.
- Effective time management and multitasking ability.
- Strong work ethics, able to take initiative and work independently.
- Reliable, and willing to take full ownership of each tasks or requests
- Flexible and adaptable to new information or unexpected challenges.
- Previous experience in customer support or direct customer-facing roles
- Have remote work experience
- Experience in handling international individual payments
- Experience in assisting customer and employee onboarding
- Experience with products related to global payroll, benefits, or compliance for international workers
Technical:
- Familiarity in CRM software (Intercom, Front, Zendesk, etc.) and help desk ticketing systems
- Proficiency in email and chat communication platforms
- Basic technical troubleshooting skills
- Ability to quickly learn new technologies
Working schedules: Mon to Fri Between 2 AM to 2 PM EST
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist at Planehr is
17th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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