Full-Time Customer Support Specialist

The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and live chats, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, and supporting our internal team members with platform questions or technical difficulties.

This is an entry-level role and Support Team members are meant to pursue growth within the company. Aspiring Onboarding/Implementation Specialists or Customer Success Managers would be ideal fits for this role.

• Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently.
• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing
• Own our Support inboxes and utilize template base replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Act as a facilitator the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

• Bachelor’s Degree preferred
• Strong analytical skills
• Extremely strong communication skills
• Internal motivation to do your best work every time
• A technologically inclined mind

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