Full-Time Customer Support Specialist

Sherpany is a mission-led team dedicated to helping create a world where teams lead together and every meeting counts with its state-of-the-art meeting management tool.

Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings.

Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive.

As a Customer Support Specialist, you will be at the forefront of helping users—ranging from meeting organizers to decision-makers—excel in their use of our innovative meeting management solution.

Responsibilities:

• Provide fast and reliable first-line support to Sherpany users.
• Meet response time targets.
• Proactively assist users.
• Conduct training sessions.
• Collaborate with internal teams to improve the customer experience.
• Manage support cases.
• Maintain knowledge resources.
• Stay up to date on the product.

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