Full-Time Customer Support Specialist

• Provide technical support.
• Facilitate troubleshooting of customer issues, handling resolution of those issues in single call, or creating appropriate follow up.
• Set proper expectations with customers based on daily workflows.
• Thoroughly document all customer, vendor, and shipper interactions
• Achieve Key Performance Indicators
• Handle customer complaints, provide appropriate solutions in a timely manner; follow up to ensure resolution. Aspire to create sales retention and minimize returns or discount needed to gain a great customer experience.
• Develop strong customer relationships, providing empathy and concern.
• Take inbound/make outbound customer calls as volume requires.
• Solve customer support incoming chat requests and resolve as needed.
• Work as part of a team in a ticket-based shared workload.
• Communicate with management about any potential hurdles.
• Properly report any issues including but not limited to website details, product descriptions, and supplier information
• Adhere to BBQGuys CAPLC Code
• Other duties as assigned by management.

• Reliable internet connectivity.
• Attention to detail.
• Excellent critical thinking and decision-making skills.
• 40WPM+
• Excellent written and verbal communication skills.
• Flexibility with scheduling is dependent upon business needs including but not limited to mandatory meetings, huddles, overtime, weekends, etc.
• Receptive to constructive feedback and coaching.
• Ability to handle stressful situations associated with dissatisfied customers.
• Professional demeanor and positive attitude.
• Punctual and adherent to BBQGuys Attendance Policy.

• Highschool diploma or GED
• Customer Support experience, 1+ years
• Call center experience with multi-line phone system.

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