Full-Time Customer Support Specialist

We are seeking a dedicated and proactive Customer Support Specialist to join our team.

Key Responsibilities:

• Answer every incoming call promptly.
• Actively listen to understand the caller’s request or concern.
• Handle and resolve requests related to:
• Creating a new account
• Booking a parking spot
• Updating payment methods
• Providing rates or availability
• General questions about our recent Store My Truck acquisition

For requests outside these categories:

• Clearly document the customer’s needs or issue.
• Escalate to the appropriate internal team without delay.

Demonstrate strong communication and problem-solving skills.

Maintain a customer-first attitude with the ability to stay calm under pressure.

Ensure accurate documentation of all calls and actions taken.

Experience in phone-based customer support is a plus.

Spanish language proficiency is appreciated but not required.

Working conditions:

• Working schedule:
• 2 Shifts
• 1st - 5pm EST - 9am EST
• 2nd - 9am EST - 5pm EST
• An supportive team

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided
• Proven experience in a customer-facing role, preferably phone-based support
• Ability to answer and manage high volumes of calls with professionalism and urgency
• Excellent verbal communication and active listening skills
• Ability to multitask (document calls, search systems, and resolve issues in real time)
• Strong problem-solving mindset and the ability to work independently
• Detail-oriented with a focus on accurate documentation and escalation when needed
• Comfortable using basic CRM or support ticketing tools (training provided)
• Reliable internet connection and quiet workspace
• Spanish-speaking is a plus, but not required

What is the last date for applying to the job?

Which countries are accepted for this remote job?