Full-Time Customer Support Specialist II
Experian is hiring a remote Full-Time Customer Support Specialist II. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
Experian
Job Title
Customer Support Specialist II
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
Do you enjoy helping others and solving problems? Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.
WHAT YOU'LL Do:
- Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
- Analyze written and verbal consumer disputes, determining appropriate resolution paths.
- Process dispute requests, including contacting financial institutions for documentation and validation.
- Educate consumers on dispute management and credit correction procedures.
- Ensure all actions comply with FCRA and state and country regulations.
- Maintain accurate records and uphold data quality standards in all systems.
The hiring process, training, and employment will be handled remotely. You will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica.
How your background is:
- Experience: Minimum 1 year of inbound call handling experience.
- Education: High school diploma required.
- Skills:Experience interpreting and responding to customer requests.
- Good English communication skills
- Experience documenting customer issues in detail
- Short-term memory retention.
- Experience handling support requests from a variety of different channels (85%–90%).
- Proficient in PC and internet-based tools for quick decision-making.
Other Requirements:
Must pass background checks, employment and education verification, and pre-employment screening. Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Support Specialist II at Experian is
10th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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