Full-Time Customer Support Team Lead

Boulevard is seeking a Customer Support Team Lead to strengthen business relationships with customers. The Support team answers customer questions through multiple contact channels.

Responsibilities:

• Support T1 Managers by contributing to knowledge, SOP, and macro management.
• Own complex T1 tickets and escalations via live chat, email, text, phone, and screen-sharing.
• Identify incidents and accurately follow incident response protocol.
• Surface trends, churn risks, and upsell opportunities.
• Collaborate with cross-functional partners.

What you need to thrive:

• Experience: 3-5+ years technical support experience in a fast-paced SaaS startup, including 1-2+ years in a senior Support role.
• Technical aptitude: Experience supporting a complex technical platform.
• Joy for details.
• High EQ and outstanding customer rapport.
• Patience, Positivity, Problem solving.
• Flexibility: Availability for on-call coverage on holidays

How We’ll Take Care Of You:

• Cash compensation for this role is between $63,000 - $91,000 USD
• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote with a work from home stipend.
• Family planning resources and specialized support programs.
• Equity.
• Boulevard Bucks Learning and Development program.

What is the last date for applying to the job?

Which countries are accepted for this remote job?