Full-Time Customer Support with Spanish

Respond efficiently and effectively to customer queries through all available omni-channels (phone, chat, incidents, etc.).

Identify secondary (possible or hidden) customer needs and attempt to add value accordingly.

Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc.) to facilitate timely issue resolution.

Follow agreed processes / procedures to raise and resolve customer queries as well as propose potential process improvements where applicable.

Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded.

Manage the balance of benefits for the customer and the business.

Spanish Level – C2 Speaking Proficiency

Strong verbal communication skills

High problem-solving skills

Proficiency in using MS Office applications in a plus.

Ability to present value-added solutions to clients

High emotional intelligence and soft skills with the ability to manage high-profile customers.

Achieving goals in a timely manner while providing excellent client service.

Ability to learn, seek knowledge and self-development

Experience in a multi-system environment.

Preferable experience within a contact center of customer service environment for 1 year 6 months contract: cim/B2B!!!

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