Full-Time Customer Support/Success Specialist

1. Customer Onboarding: Guide new customers through the onboarding process, ensuring they have the resources and knowledge to effectively use our products and services.
2. Customer Support: Respond to customer inquiries via email, providing timely and effective solutions to their problems.
3. Account Management: Develop strong relationships with customers, understanding their needs and helping them achieve their goals with our products.
4. Proactive Engagement: Monitor customer health metrics and contact customers proactively to ensure they are on track and address any potential issues.
5. Feedback Loop: Collect and analyze customer feedback and share insights with the product and development teams to drive product improvements.
6. Training & Education: Conduct training sessions and create resources (such as tutorials, webinars, and guides) to help customers better understand our products.
7. Renewals & Upsells: Work closely with the sales team to manage renewals and identify opportunities for upselling additional products and services.

• Experience: 2+ years of experience in customer success, account management, or a related field.
• Skills: Strong communication and interpersonal skills, excellent problem-solving abilities, customer-centric mindset, and ability to manage multiple priorities.
• Proficiency: with customer success software (e.g., Salesforce, Zendesk, HubSpot) is a plus.
• Education: A bachelor’s degree in business, marketing, communications, or a related field is preferred.
• Attributes: Doing the right things right. Empathy and patience in dealing with customer issues. Proactive and self-motivated with a passion for helping customers succeed. Team player with the ability to work independently. Stable internet and electricity are mandatory.

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