Full-Time Customer Training & Success Manager (Remote)

The Customer Training & Success Manager ensures that every new Lingraphica customer has the knowledge and confidence to use their device successfully. This role focuses on post-sale device training: helping customers and caregivers understand both the mechanics of device use and how to apply it in their daily lives.

• Proactively reach out to all new customers post-sale to introduce and offer device training.
• Deliver one-on-one and small group training for PWCCs and care partners, tailored to their needs and comfort with technology.
• Facilitate group training sessions through the Lingraphica Device Users Community.
• Provide an adaptable training program that meets customers where they are.
• Focus training on both the mechanics of device use and how to apply it in daily life.
• Document all customer interactions and outcomes in the CRM.

• Develop training playbooks and curriculum that address different personas and knowledge levels.
• Create blended learning experiences, including videos, webinars, and in-product tools.
• Contribute to and manage knowledge resources to ensure training materials are accurate, consistent, and accessible.
• Create scalable device training materials for internal new hires.

• Partner with Product, Sales, and Marketing to define a cohesive training strategy.
• Work with Product Managers to track common training requests and translate them into in-product solutions or feature improvements.
• Provide input as a voice of the customer by sharing training insights that clarify user needs and pain points.
• Collaborate with Support and Product to analyze training effectiveness and adoption metrics.

• Every new customer receives proactive, high-quality post-sale outreach and training.
• Training is adaptable to individual needs, from a single session to ongoing support.
• Playbooks and curriculum support both live and self-guided learning, tailored to customer personas.
• Blended learning resources reduce reliance on repeated live training while improving adoption and confidence.
• Training insights are systematically captured and funneled into product discovery and continuous improvement.
• New hires have access to up-to-date, scalable device training resources that accelerate their onboarding and effectiveness.
• Customers and caregivers not only learn how to use the device but also feel confident applying it in daily life.

• Experience as a Speech-Language Pathologist or SLPA preferred but not required.
• 3–5 years of experience providing AAC training, clinical instruction, or related teaching/coaching experience.
• Experience developing blended learning content, curriculum, or knowledge resources a plus.
• Familiarity with CRM tools (e.g., HubSpot) and proficiency with Microsoft Office.

• Expertise in AAC and communication partner training.
• Strong ability to deliver clear, empathetic, and practical device instruction to both individuals and groups.
• Skilled at tailoring training to different learning styles, personas, and knowledge levels.
• Ability to translate complex product functionality into simple, engaging training.
• Collaborative mindset with the ability to partner across Product, Sales, and Marketing.
• Strong communication skills, with the ability to translate complex information into simple, actionable guidance.
• Organized and proactive, with a focus on continuous improvement.

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