Full-Time Customer Workflow Technology Consultant

The Customer Outcomes Senior CSM Technical Consultant is responsible for configuring ServiceNow Platform based on leading practices to achieve customer outcomes.

Responsibilities:

• Functional and technical expert in customer engagements.
• Participate in workshops to assess current processes and establish future-state processes.
• Design and deliver ServiceNow CSM solutions with a technical architecture for long-term success, adhering to ServiceNow technical standards and leading practices.
• Oversee and unit test code developed by partners or customers.
• Advise customers on leveraging ServiceNow Platform capabilities to improve business processes.
• Guide customers in completing documentation, such as business requirement workbooks for technical aspects.
• Provide feedback to product development for product improvement.
• Maintain skills and certifications on CSM Solutions.

Requirements:

• 8+ years experience in professional services, or equivalent education/experience.
• Ability to travel up to 50%.
• Creative and comfortable running projects independently.
• Success in driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflows.
• Advanced English skills.

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