Full-Time Customer Workflow Technology Consultant

Customer Outcomes Senior CSM Technical Consultant is responsible for configuring ServiceNow Platform based on leading practices to provide a solution achieving customer outcomes.

The Senior Technical Consultant is the functional and technical expert in customer engagements.

Participate in workshops to assess current processes and establish future-state processes.

Design and deliver ServiceNow CSM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

Provide oversight and unit testing of code developed by partner or customer employees.

Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

Guide customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.

Provide feedback to product development to improve the product based on experiences with customers.

Maintain skills / certifications on CSM Solutions.

Experience: Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry).

Requirements:

• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Advanced english skills

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