Full-Time Data Ops Analyst - Customer Support

• Communicate with users of our mobile applications via Zendesk (email and in-app requests).
• Provide friendly, empathetic, and clear support to help users resolve their issues.
• Identify and understand common user problems and provide step-by-step solutions.
• Collaborate with internal teams (QA) when issues need escalation.
• Use simple SQL queries and API requests to look up user information.
• Develop and update support materials such as FAQs, user guides, and troubleshooting documents.
• Maintain a positive and professional tone in all interactions

• 1–2 years of experience in customer support, preferably working with consumer apps or SaaS.
• Excellent written English and strong communication skills (clarity, empathy, patience).
• Ability to de-escalate difficult conversations and support non-technical users.
• Basic understanding of SQL/API concepts.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage multiple conversations at once.

• Experience with Zendesk or similar support platforms.
• Experience writing bug reports in Jira.
• Familiarity with mobile app user flows (iOS/Android).
• Basic technical curiosity and readiness to learn simple database/API tools.

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