Full-Time Director, Client Partner

Serves as primary point of contact for key clients, overseeing day-to-day needs, having a deep understanding of the client’s business, and serving as a trusted advisor and partner for clients across all activities included in the scope of work.

What you'll do:

• Acts as the voice of the client within our agency, ensuring all needs, details, goals, and business objectives are communicated to the entire team.
• Builds and nurtures client relationships rooted in trust, building rapport with all client stakeholders, proactively addressing client needs and resolving challenges in a timely manner.
• Oversees the delivery team managing individual channel activity for their clients, ensuring every deliverable ladders back to client objectives, and is delivered on time and with exceptional quality of work.
• Reviews the holistic plan across channels, and makes recommendations to key client stakeholders surrounding how our initiatives across all channels are driving measurable impact to their business.
• Key leader for internal team members, mentoring, coaching, and providing frequent updates and feedback regarding how we need to engage and deliver for the clients.
• Collaborates agency wide, leaning into new business, marketing, people teams, product development and others to ensure client needs are at the forefront and fully integrated into future agency initiatives.
• Cross sells additional services, leading ideation, content creation, and tapping into internal resources to help secure incremental revenue and client growth.
• Demonstrates a strategic mindset and consistently thinks about how to further improve, expand and evolve client strategies.
• Continuously working to identify new opportunities for clients and leads the development of materials & presentations, leading the overarching story and presentation to the client.
• Owns client presentations and deliverables, serving as the final set of eyes before delivering to clients.
• Stays informed on industry trends, enabling more thoughtful recommendations and allowing for proactive discussions with clients, serving as their trusted advisor and thought leader.
• Leads a team of direct reports, facilitating performance reviews and providing consistent coaching and feedback, supporting overall employee growth and identifying internal mobility opportunities.

What we're looking for:

• 8+ years of relevant experience
• 4+ years people management experience
• Extensive experience with brand and digital activations
• Collaborative and dynamic disposition with strong interpersonal skills
• Proven ability to be decisive and true in conviction; driven and logical thinker

What is the last date for applying to the job?

Which countries are accepted for this remote job?