Full-Time Director, Customer Success

At TixTrack, we support our clients by creating superior ticketing solutions.

The Director, Customer Success (Ticketure) is a strategic and supportive partner for our customers. This role is responsible for proactively partnering with customers and establishing positive experiences. Focuses on long-term success and adoption of our solutions.

Responsibilities:

• Establish meeting cadence with key clients.
• Review new features and address customer challenges.
• Own customer escalations and improve customer experience.
• Maintain product knowledge and assist with customer questions.
• Collaborate with product development and support for client communications.
• Plan and execute client events (webinars, roundtables).
• Manage customer transitions to Ticketure.
• Optimize processes and enhance Customer Success initiatives.
• Ensure CRMs are up-to-date.
• Bring customer feedback into product roadmap.
• Ensure information is communicated effectively.
• Help clients maximize Ticketure's features (CRM, reporting, etc.).

Requirements:

• Bachelor’s degree in Business, Communication, or related field.
• 5+ years experience supporting ticketing products.
• Strong communication and relationship-building skills.
• Experience analyzing and optimizing ticketing product use.
• Deep understanding of customer concerns and troubleshooting ability.
• Strong knowledge of customer service (ideally in the ticketing industry).
• High level of technology awareness (networks, APIs, integrations).

Skills:

• Strong communication skills
• Project management skills
• Analytical and problem-solving skills
• Attention to detail
• Organizational skills

Tools used:

• Ticketing Products
• Google Suite
• HubSpot
• Slack
• Zendesk
• Business Intelligence products

What we value:

• Find Harmony
• Have a Clear View
• Be a Fan
• Welcome All
• Perform at Your Best

Compensation: $110,000 - $140,000 base salary, plus bonuses

What is the last date for applying to the job?

Which countries are accepted for this remote job?