Full-Time Director of Support
Owner is hiring a remote Full-Time Director of Support. The career level for this job opening is Manager and is accepting USA, Canada based applicants remotely. Read complete job description before applying.
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About Owner.com
Owner is the all-in-one platform restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations.
Our vision
We're starting by helping independent restaurants succeed online. Most local businesses are struggling with similar problems. We'll scale our solution to every other local business type.
Our traction
We've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders in just over 3 years.
Our team
Our team grew from under 100 to nearly 200 talented people in 2024. We've got top talent from successful companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe.
Why we're looking for you
As the Director of Customer Support, you will lead and scale a globally distributed team delivering 24/7 omni-channel support. You'll own the vision and execution for a best-in-class customer support experience.
- Optimize team performance
- Unblock operational inefficiencies
- Build scalable systems that grow with the business
- Serve as a key thought leader representing the voice of support and customers
- Partner closely with Product and Engineering to identify trends
- Ensure every interaction meets customer standards
What we're looking for
- Experienced customer support leader
- Proven ability to scale operations
- Deep understanding of support tools (Salesforce, Talkdesk)
- Influential communicator and collaborator
- Experience managing vendor relationships
- Empathy-driven leadership
Pay and benefits
Estimated base salary: $160,000 - $190,000, plus pre-IPO equity package.
Notice - Employment Scams
Communication regarding job opportunities will only come from an @owner.com email address. We do not conduct interviews over email or chat platforms.