Full-Time Enrollment Advisor

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type 2 diabetes and other chronic metabolic diseases without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal. Our mission – to reverse type 2 diabetes in 100 million people.

The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process, from the moment they apply to Virta until they are enrolled in the treatment.

Responsibilities:

• Guiding applicants through the Virta enrollment process to answer questions and provide motivation.
• Regularly calling applicants (80+% of time on phone; inbound and outbound calling).
• Chat and email follow up to ensure the applicant has a smooth enrollment process.
• Individually responsible for enrolling applicants and achieving individual and team-based quarterly quotas.
• Using in-app chat systems to motivate and guide applicants.
• Proactively improving the enrollment process for patients and teammates.
• Answering applicant questions accurately, compassionately, and patiently.
• Communicating the science behind nutritional ketosis and diabetes reversal.
• Accountable for conversion rate of the applicants.
• Attending enrollment and customer service trainings & receiving coaching.
• Working with confidential health information.
• Becoming an expert on the Virta Treatment.

Requirements:

• 1-3 years of customer service and inside sales experience (preferably in healthcare)
• Ability to build relationships and trust quickly.
• Data-driven ability to use insights to build stronger relationships and improve conversion rates.
• Experience in admissions, enrollment, consultative sales, or recruiting.
• Excellent time management skills.
• Experience working independently.
• Excited to work with applicants on the phone.
• Excellent written and spoken communication skills.
• Familiarity with Google Apps.
• Ability to multi-task.
• Desire to learn and share the science of Virta’s treatment.
• 90-day plan, including training, shadowing calls, and identifying areas for improvement.

Virta has a location-based compensation structure. Starting pay is $24.00 per hour.

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