Full-Time Enterprise Customer Experience Executive

• Serve as the primary point of contact for enterprise clients, ensuring a seamless and high-touch experience.
• Collaborate with internal teams to deliver tailored solutions that align with client goals.
• Analyse customer feedback and usage data to identify trends and opportunities for improvement.
• Drive enterprise-level customer satisfaction (CSAT), retention, and expansion.
• Lead quarterly business reviews (QBRs) and strategic planning sessions with key stakeholders.
• Act as the voice of the customer internally, advocating for their needs and influencing product/service enhancements.
• Ensure SLAs and KPIs are met or exceeded across all touchpoints.

• Ability to priorities, organize and pay attention to detail
• Strong written and verbal communications skills
• Ability to build and maintain relationships
• Customer focused
• Ability to work individually and as part of a team

• Positive Attitude
• Willingness and excitement to learn
• Proven experience managing enterprise or strategic accounts in a customer success or experience role.
• Strong commercial acumen and ability to identify upsell/cross-sell opportunities.
• Excellent communication and stakeholder management skills.
• Proficiency in CRM tools and data analysis.
• A proactive, solutions-oriented mindset.
• 4+ years in a customer-facing role with enterprise clients.
• Experience in telecoms, cloud services, or a related tech environment. (preferable)
• Familiarity with customer success platforms and reporting tools.

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