Full-Time Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships.

• Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
• Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
• Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
• Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
• Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support.
• Retention & Expansion: Collaborate with customers to maximize the value they derive from our products/services. Identify and execute opportunities for account expansion.

• Minimum 3 years of professional experience in internal/external audit, risk management, compliance consulting, or customer success in a high-growth SaaS environment.
• Technical Proficiency: Experience with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, and/or other data visualization tools is highly preferred
• Analytical Skills: Strong analytical, organizational, and communication skills, both oral and written.
• Customer-Centric: A passion for working daily with AB customers, ensuring they maximize their investment.
• Tech Enthusiast: A genuine passion for working in the tech space, driving a culture of continuous improvement.
• Autonomy: Ability to work independently and proactively with minimal direction.
• Executive & Customer Engagement: Demonstrated ability to deliver compelling QBRs/EBRs and strategic presentations.

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