Full-Time Experienced Customer Service Manager – German speaking

What you will bring to our team:

• At least 5 years of professional experience in the IT industry with extensive experience in Service, Delivery, Partner management or as a technical Product Owner
• Outstanding communication skills, fluency in English and German (B2 or higher)
• Applied knowledge of ITIL and Agile concepts, with experience in Process management
• Keeping contact with clients, forwarding and mediating demands, expectations and problems
• Exceptional presentation and moderation skills as well as persuasiveness at top management level
• Ability to prioritize and handle multiple projects with shifting deadlines
• Strong attention to details, ability to work in a multitasking environment, with remote teams and support several stakeholders at the same time
• High degree of flexibility and willingness to expand the scope of classic service delivery management (customer interface) to "product service management" (interfaces to partners and many customers)
• Previous experience working with contract regulations, managing confidential information
• Knowledge and experience in Cloud technologies (Public and or Private) and networking
• Cloud-native technologies (Containers, Microservices, Kubernetes, DevOps) is an advantage
• Experience in transitioning and transforming new initiatives is an advantage
• Experience in in-depth contract management is an advantage
• Experiences with IT Tools: JIRA, Confluence, ServiceNow, O365, MS Project, Visio

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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