Full-Time Field Services Representative

The Field Service Representative position plays a key role in servicing our customers.

This role is responsible for:

• Completing field measurements of homes prior to ordering cabinets
• Monitoring field cabinet installations
• Performing minor troubleshooting
• Completing quality walks after installation

Accountabilities:

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation
• Build and maintain key relationships with customers
• Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times
• Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan
• Drive results by coaching Installers and Service Technicians as needed
• Communicate with site superintendent on field measure results and job completions
• Conduct minor troubleshooting and punch outs
• Deliver and install parts, as a follow-up to initial installation
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices
• Ensure scheduled tasks are completed on time as detailed in Salesforce
• Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention
• Other duties as may be assigned at management’s discretion

Characteristics & Attributes:

• Ability to calculate figures and amounts
• Previous related employment experience in the home building products/construction industry
• Ability to effectively communicate with customers, internal and external
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device
• Ability to read English language
• Ability to read safety information and manufacturing data
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation
• Ability to maintain accurate accounting records for the department
• Ability to solve problems where situations may vary within industry standardized procedures
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms

Preferred:

• Contractor’s license/previous supervisory experience
• Cabinet experience/knowledge

Qualifications:

• High school diploma/GED equivalent
• Associate’s-level degree and/or related professional certifications are preferred
• Previous related employment experience in the home building products/construction industry

Equal Opportunity Employer

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