Full-Time Freelance Interview Host - German/Japanese (Remote)

The business is growing and needs a Qualitative Interview Host to assist the Market Research Project Management team.

• Be a point of contact for technical platform issues.
• Assess technical support level of user.
• Prepare respondents in advance.
• Facilitate start of scheduled interviews.
• Support moderator and interpreter trainings.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions.
• Stay up-to-date on product features and enhancements.

Bachelor’s degree or equivalent work experience preferred.

Multilingual in at least ONE of the following languages: German OR Japanese

Experience supporting customers with Qualitative online platforms preferred

Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.

Previous experience in customer service, or call centre experience is a plus.

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills.
• Able to communicate technical steps in a friendly and simplistic manner.
• Well-developed analytical and problem-solving skills.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Operating hours between 03:00 - 20:00 EST

What is the last date for applying to the job?

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