Full-Time Front Office Receptionist

We are seeking a Front Office Receptionist to support the day-to-day operations of our practice.

Location: Remote / Work from Home (Washington State residents only)

Duties & Responsibilities:

1. Answering phone calls, voicemails, text messages, and emails promptly.
2. Providing knowledgeable information about services, clinician specialties, appointments, and basic billing.
3. Addressing client concerns with compassion, upholding Dandelion Nutrition values.
4. Managing client scheduling, ensuring appropriate clinician matches and necessary forms/information.
5. Processing incoming faxes and new referrals.
6. Developing/adjusting systems and procedures as needed.
7. Other duties as assigned.

Qualifications:

• Excellent customer service skills
• Extremely detail-oriented
• Compassionate and tenacious
• Ability to think on your feet, troubleshoot, and adapt
• Strong teamwork and independent work skills
• Tech-savvy and quick learner
• Flexible, responsible, and highly organized
• Outstanding interpersonal and critical thinking skills
• Proficiency with Google Workspace applications (Mail, Calendar, Drive, Docs/Sheets, Meet)
• Must live in Washington State
• Dedicated, private workspace and reliable high-speed internet connection

Experience:

• Previous customer service and administrative experience necessary
• Previous medical/healthcare experience preferred
• Previous experience with basic insurance billing preferred (eligibility, plan types, benefits)

Hours: Typically 30 hours per week (Monday-Friday 8:30 AM - 3 PM), up to 40 hours/week when needed. Opportunity to increase to 40 hours consistently.

Compensation: $25-$30/hour

Benefits:

• 3 weeks paid time off
• 7 paid holidays
• 3% retirement match (SIMPLE IRA)
• Health, dental, vision insurance
• Home internet reimbursement (remote position)

Application Instructions:

Upload a cover letter or a personalized video explaining why you are a good fit for Dandelion Nutrition.

What is the last date for applying to the job?

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