Full-Time German Customer Care, Remote

Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.

Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.).

Billing (Change of payment method, incidence of billing, billing and other matters related to billing).

Update personal information and ensure the Privacy Regulations.

Know customer needs by issuing outgoing follow-up calls when needed.

Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.

Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.

-Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.

-Technical background, used to work with IT tools.

-Fluency in European Languages (C2 Level).

-Previous experience on customer service, offering technical support on a multichannel platform. Used to work on a high quality environment, following standards and procedures.

-Advanced user in office tools like MS Office

-Able to handle stressful situations.

-Teamwork spirit. Organized. Curious and hunger to learn more.

-Critical and analytical Thinking.

-Positive will-do attitude

-Excellent communication skills, both oral and written.

-Problem resolution.

-Customer satisfaction oriented.

-Quality oriented.

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.

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