Full-Time German Speaking Customer Service Representative

• Handle customer inquiries via phone, email, and chat in German and English.
• Provide information regarding products and services related to the biotechnology industry.
• Resolve customer complaints professionally.
• Assist in processing orders and managing customer accounts.
• Conduct follow-up communication to ensure customer queries are resolved.
• Collaborate with cross-functional teams to improve customer support processes.
• Maintain detailed records of customer interactions in the company’s database.

• Fluent in German and English, both written and spoken.
• Experience in a customer service role, preferably within the biotechnology industry.
• Strong communication skills.
• Detail-oriented with problem-solving capabilities.
• Ability to work effectively in a fast-paced environment.
• Proficient in using customer support software and technology tools.
• A passion for helping others.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package
• Free Greek Lessons, Engagement Activities

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