Full-Time Global Retail Customer Experience Specialist

As a Customer Support Advisor, you will be the first point of contact for customers of a global home furnishings retailer, acting as a key brand ambassador. This role is ideal for someone who excels in delivering outstanding customer service and is fluent in French.

• Professionally assist customers through inbound calls.
• Provide detailed product and service information to close sales over the phone.
• Support customers with delivery issues, including tracking and resolving problems.
• Troubleshoot account management and software functionality issues.
• Ensure timely and accurate responses to customer inquiries.
• Maintain meticulous records of customer interactions.

1. Application Review
2. Language Assessment
3. 1 or 2 Interviews with the Client

• EU ID
• Residence card
• Manifestação de Interesse

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