Full-Time Government Badging & Credentialing Specialist

Duties and Responsibilities:

• Schedule appointments for PIV card activations, enrollments, certificate updates and PIN resets.
• Answer phone calls and email inquiries related to PIV credentials and access control.
• Coordinate and conduct PIV card enrollment, verifying applicant identity and collecting required documents.
• Manage appointments efficiently and accurately.

Documentation and Data Collection:

• Accurately collect personal information, biometric data (fingerprints), and other details.
• Ensure all documents are completed and submitted according to guidelines.

Verification and Authentication:

• Verify the authenticity of documents and information to prevent fraud.
• Use approved methods to verify applicant identity.

Data Security and Privacy:

• Handle sensitive information with discretion, adhering to data protection regulations and security protocols.
• Maintain data security and integrity, preventing unauthorized access.

Communication:

• Communicate clearly and professionally with applicants.
• Explain enrollment process, required documents, and steps.
• Provide excellent customer service, addressing questions and concerns.
• Manage customer concerns calmly and professionally.

Recordkeeping:

• Maintain accurate records of applicant information, enrollment date, and issues.
• Prepare and maintain spreadsheets tracking applicant, contractor, and federal employee files.

Compliance and Training:

• Stay updated on relevant policies, regulations, and procedures.
• Participate in training sessions to enhance knowledge.

Required Competencies:

• Experience with Microsoft Excel for data management.
• Ability to adapt to changing security procedures.
• Prior customer service or administrative experience is beneficial.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information discreetly.
• Attend local hiring events 3-4 times per month.
• Perform other job-related duties.

Education:

• High School diploma or GED.

Physical Requirements:

• Sedentary work with occasional stair climbing, standing, and walking.
• Occasional lifting up to 25-30 lbs.
• Requires typing and effective communication.

Clearance Requirement:

• US Citizenship required.
• Active Public Trust/MBI clearance or ability to obtain one.

Starting Salary Range: $37,500-$44,600 (depending on experience)

Benefits:

• Medical, dental, vision insurance
• 401(k) with company match
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Disclaimer: This is a pipeline recruitment process, the role may not be immediately available. Application retained for future consideration. We will reach out when hiring process begins.

Equal Opportunity Employer: Citizant strives to be an employer of choice. We are an equal opportunity employer.

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