Full-Time Government Badging Specialist

Salary Range: $37,500-$44,600 (depending on experience).

Duties and Responsibilities:

• Enrollment Process Management: Schedule appointments/walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets. Answer phone calls/emails related to PIV credentials and access control.
• Coordinate and conduct the enrollment process, verifying applicant identity and collecting required documents.
• Manage appointments efficiently and accurately.

• Documentation and Data Collection: Accurately collect and document personal information, biometric data (fingerprints), and other details.
• Ensure all documents are properly completed and submitted.

• Verification and Authentication: Verify authenticity of documents and information to prevent fraud.
• Use approved verification methods to ensure applicant identity.

• Data Security and Privacy: Handle sensitive information with discretion, adhering to data protection regulations and security protocols.
• Maintain data security and integrity, preventing unauthorized access.

• Communication: Communicate clearly with applicants, explaining the process, required documents, and additional steps.
• Provide excellent customer service and address concerns.
• Manage customer issues, maintaining a calm, friendly demeanor.

• Recordkeeping: Maintain accurate records of the enrollment process, including applicant information, enrollment date, and issues encountered.
• Prepare and maintain spreadsheets tracking new applicant, contractor, and federal employee files.

• Compliance and Training: Stay updated on relevant policies, regulations, and procedures.
• Participate in training sessions to enhance knowledge of processes, data security, and customer service.

• Required Competencies: Experience with Microsoft Excel for data management, coordination, and reporting; ability to adapt to changing security procedures; attention to detail and organizational skills; excellent interpersonal and communication skills; ability to handle confidential information.
• Attend local hiring events 3-4 times a month.
• Perform other job-related duties as assigned.

• Education: High School diploma or GED.
• Physical Requirements: Primarily sedentary work, with occasional stair climbing, standing, and walking.
• Occasional reaching, squatting, bending, pulling, grasping, holding, and lifting up to 25-30 lbs.
• Requires typing and effective communication through frequent talking and listening.

Clearance Requirement: US Citizenship required. Active Public Trust/MBI clearance or ability to obtain one.

Disclaimer: This position is part of a pipeline recruitment process; the role may not be immediately available but is expected to open soon. Your application will be considered for future openings. We will contact you when the hiring process begins. Citizant is an Equal Opportunity Employer.

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