Full-Time Groups Contract Specialist

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable.

Your Mission:

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Be a champion advocate for your portfolio of customers through the contracting lifecycle of their booking needs.
• Manage numerous bookings simultaneously at various stages of the contracting process.
• Collaborate with Group Sales Managers and customers to collect and execute hotel and customer contracts and billing with precision and accuracy.
• Be accountable to communicate and hold customer and hotels to various deadlines.
• Ensure exceptional customer satisfaction and retention by maintaining open lines of communication, promptly addressing inquiries or concerns, and providing superior service throughout the booking process.
• Collaborate closely with internal teams such as sourcing, group sales, groups support and project recon to ensure seamless execution of group bookings.
• Learn and adapt quickly to new processes and tools implemented at a rapid scale.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• 2+ years in customer operations, service or contracting.
• Hotel industry or sales experience is a plus.
• Passion for helping businesses simplify their group travel needs.
• Extremely organized with proven ability to manage multiple projects and tasks while maintaining high attention to detail.
• Excellent listening, verbal and written communication skills.
• Self-motivated, self-directed and resourceful professional ready to grow their careers in a highly competitive environment.
• Keen insight and ability to track customer patterns for retention and expansion of existing customer base.
• Ability to identify and take initiative to creatively solve for unique roadblocks.

Cash compensation: The salary for this role is a base of $60,000-$65,000 annually with opportunity for variable based on performance and an expected OTE of $70,000-$80,000. Final compensation packages are determined by various factors, including prior experience and expertise.

What is the last date for applying to the job?

Which countries are accepted for this remote job?