Full-Time Home-Based Collections Specialist

Home-Based Collections Specialist

The DCX Client Services - Home-Based Collections Specialist will work as a full-time employee for a growing business in the United States. You will closely follow client-provided instructions and processes. Daily tasks vary, so flexibility is essential.

• Primary Point of Contact: Manage invoice follow-ups with clients via email.
• Reporting: Pull reports from the Aturian ERP system and upload them to internal and client portals.
• Distributing Reports: Email reports to various internal teams.
• Invoice Management: Manage the invoice mailbox for timely responses and organization.
• Excel Use: Utilize basic Excel skills for report handling and updates.
• Outlook/365: Use Outlook/365 for email, calendar, and task management.
• Internal Collaboration: Collaborate with internal teams and maintain positive client relationships.

Qualifications:

• Excellent Communication: Strong communication skills with a problem-solving attitude.
• Active Listening: Ability to actively listen and respond positively and empathetically.
• Interpersonal Skills: Excellent interpersonal skills.
• Organization Skills: Excellent ability to organize and coordinate tasks.
• Proactive Attitude: Proactive attitude with a passion for customer satisfaction.

Requirements:

• Strong Written Communication: Demonstrated strong written communication skills.
• Outlook/Office 365 Experience: Experience with Outlook/Office 365 is preferred.
• Basic Excel Knowledge: Basic knowledge of Excel (e.g., filters, formulas, formatting).
• Critical Thinking: Strong critical thinking skills – ability to see the big picture and not just execute tasks.
• Relationship-Oriented: Relationship-oriented – enjoys building rapport and working as part of a team.
• Positive Attitude: Positive attitude and fun personality.

Benefits:

• Work-from-home opportunities
• Travel allowances
• Meals
• Generous salaries
• Empathetic management
• Growth-oriented training

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