Full-Time HVAC Technical Support Technician
Temperzone is hiring a remote Full-Time HVAC Technical Support Technician. The career level for this job opening is Experienced and is accepting Blacktown, Australia based applicants remotely. Read complete job description before applying.
Temperzone
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Job Details
As a Technical Support Technician, you’ll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike.
Key Responsibilities Include:
- Offering general and technical support for all Temperzone products in the Australian market.
- Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
- Liaising with service agents, contractors, and consumers to ensure seamless support.
- Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
- Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
- Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
- Assisting the warranty team with parts or technical inquiries and evaluating service agents.
- Demonstrating product operations and commissioning processes to installation/service contractors as required.
What We’re Looking For:
- A minimum of 5 years’ experience in the air conditioning industry.
- Demonstrable HVAC service, diagnostic, and commissioning experience.
- High-level knowledge in systems controls and mechanics.
- Competency in air conditioning system design technicalities.
- Solid understanding of system controls and customer service focus.
Why Join Us?
- Access to health and well-being initiatives.
- A supportive and inclusive environment where you can thrive.
- Ongoing training and professional development opportunities.
- Stability and growth within a respected, privately owned company.
Important Information: A pre-employment medical check and national police check are required. Applicants must have the right to work in Australia. We kindly request no agency applications.