Full-Time Implementation Specialist

• Work closely with the sales operations team to collect profile information necessary to onboard a newly signed dealership.
• Work collaboratively with all dealership stakeholders, keeping them engaged and informed throughout the onboarding process.
• Coordinate internal resources necessary to complete the onboarding process.
• Identify and take corrective actions to remove roadblocks that may jeopardize the timely completion of the onboarding process.
• Responsible for ensuring accuracy of key internal dealership data collected during the signing and onboarding process.
• Introduce and ensure smooth transition to the (CSM) Customer Support Manager.
• Responsible for the average days to onboard KPI.

• Must be extremely organized and detail oriented
• Excellent written and verbal communication skills
• Must be comfortable reaching out via phone and speaking to people
• Must be a self starter, with the ability to work quasi-autonomously
• An effective listener, able to match needs with solutions
• Strong problem resolution aptitude
• Thrives as a team player in a fun, fast-paced, rapid-growth environment
• BS/BA degree or equivalent professional experience

• Familiarity with automotive industry or US manufacturing and supply chain

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