Full-Time Impound Specialist I

Impound Specialist I

The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.

Processes: Impound accounts and functions in accordance to regulations, policies, and procedures. Reviews accounts identified as potential impound. Performs appropriate calculations for recovery justifications or abandonment. Processes accounts into and closes impound. Reviews and processes accounts based on verbal and written notifications of Impound.

Handles: Assigned volume within Impound processes for appropriate handling within established SLA (Service Level Agreement). Manages potential and actual Impound calls within established call handling and correspondence requirements. Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure.

Assists: Other departments as well as Impound vendors as needed. Performs other duties as assigned.

Qualifications: High school diploma or equivalent. One (1) year of experience in servicing center environment. Experience in Impound processes preferred. Knowledge of Impound process, regulations, requirements, and structure preferred. General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA). Established verbal and written communication skills. Working knowledge of Microsoft Office Suite, including Excel and Word. Ability to maintain confidentiality. Adaptable to changes within a fast-paced environment.

Requirements: Ability to handle and process assigned volume within Impound processes. Compliance with established SLA and call handling requirements.

Benefits: Individually tailored compensation packages with competitive salary. Training and development opportunities. Team member recognition and awards.

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