Full-Time Inbound Enquiry Centre Advisor

• Salary: Starting at £24,570
• Non-sales environment, taking inbound service calls.
• You will be based at your home address with an assigned office in Belfast, Northern Ireland which you will attend minimum of 1 day each week.
• This is a full-time role - 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturday between 9am and 5pm.

We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full-time permanent basis in Belfast.The role involves providing a high-quality claimant experience by telephone to new and existing claimants of Personal Independence Payment (PIP). Customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing administrative tasks.

• Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
• Accurate data input, with attention to detail for completion of administrative tasks.
• Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
• Good listening skills – able to understand customer problems and give clear and concise explanations.
• The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
• The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
• Polite and professional telephone manner, showing respect and empathy to callers.
• Genuine enthusiasm for customer service.
• Good time management.
• High attention to detail and accurate data inputting.
• Ability to work a range of shift patterns during contact centre opening hours.
• Be adaptable to change in a constantly shifting environment.

We have a training programme starting 12th January 2026 so you will need to be able to commit to this.

• Starting salary £24,570
• Discretionary quarterly performance bonus.
• 25 days annual leave plus 8 statutory holidays.
• Opportunities to progress and develop a rewarding career.
• Company matched pension (we will contribute up to 5% of your salary), life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.

What is the last date for applying to the job?

Which countries are accepted for this remote job?