Full-Time Intake Specialist

Are you highly organized and adept at ensuring smooth communication between departments? Do you excel at maintaining precise, accurate information in a fast-paced environment?

KENTECH Consulting Inc. is seeking a detail-oriented and customer-focused Intake Specialist to be the crucial first point of contact in our background investigation process.

Your role will facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.

1. Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup.
2. Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery.
3. Review and validate incoming client information for completeness, addressing any missing details to minimize delays.
4. Maintain accurate records of case intake activities in our case management system, ClarityIQ.
5. Prioritize intake tasks based on client requirements, service standards, and timelines.
6. Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication.
7. Support ongoing improvements in the intake process, contributing ideas to enhance efficiency and client satisfaction.

Requirements:

• 1+ years of experience in an intake, customer service, or administrative role; experience in healthcare, social services, legal, or background screening industries is a plus.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Effective communication skills, both written and verbal, with a customer-focused approach.
• Proficiency with technology; experience with case management systems or CRM software is a plus.
• Adaptability to evolving processes and priorities in a dynamic work environment.

Desired Soft Skills:

• Critical Thinking: Ability to evaluate information accurately and make informed decisions.
• Communication Skills: Clear and concise communication with clients and team members.
• Attention to Detail: Commitment to thorough and accurate data handling.
• Team Collaboration: Willingness to work cooperatively across departments to achieve shared goals.
• Problem-Solving: Proactive approach to addressing challenges and streamlining the intake process.

Location Requirement:

To be considered for this position, candidates must reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington. Only applicants located within these states will be considered due to operational and compliance requirements.

Benefits:

• Health Insurance (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Flex Time, and Holidays)
• REMOTE WORK
• 401K
• STD, LTD, And Life Insurance
• Opportunities for Career Advancement

Salary and Application:

We look forward to receiving your application! All of your information will be kept confidential according to EEO guidelines.

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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