Full-Time Key Account Specialist (Remote)

Key Account Specialist performs account management/coordination activities following SGS procedures, processes, and accreditation requirements to ensure customer contract administration meets needs and expectations, delivering high customer satisfaction.

Job Functions:

• Primary point of contact for selected clients.
• Focal point for SGS CBE services post-contract award; works with agreed client plan.
• Monitors and manages contract performance.
• Monitors SGS performance regarding client-specific KPIs.
• Identifies risks related to poor performance or client expectations.
• Manages commercial aspects of contracts, including profit maintenance and business development opportunities.
• Liaison between CBE personnel and manages contract communication.
• Undertakes contract-specific activities such as documentation development, training organization, project reviews, and reporting.
• Communicates with auditors regarding program announcements, procedures, etc., and coordinates auditor trainings.
• Reports to client senior management on project performance and results.
• Achieves client retention targets and high customer satisfaction survey results through excellent service.
• Manages risk related to poor performance and client expectations; reports on results and corrective action.
• Promotes company image, capability, and integrity.
• Implements process improvements to enhance service delivery metrics (e.g., timely certifications).
• Identifies and drives business development opportunities for existing US/CA client accounts.
• Identifies and provides input on new revenue opportunities aligned with internal stakeholders.
• Collaborates with sales team to convert business development opportunities into sales.
• Works with sales team during pre/contract negotiations and presentations.
• Achieves annual targets for identifying new business development opportunities leading to realized sales.
• Business development pipeline is evaluated quarterly to ensure annual target achievement.

Education and Experience:

• Associate degree or equivalent relevant experience (required)
• Bachelor's Degree (preferred)
• 3+ years previous experience in customer care/administrative roles (required)

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills in English (required)
• Builds effective relationships with subordinates, peers, management, external customers, and/or public; demonstrates sensitivity and diplomacy (required)
• Reads, understands, and follows work instructions safely, accurately, and promptly (required)
• Proficient in various software (Word, Excel, Certnet, SGS scheduling system, Microsoft Outlook etc.) (required)
• Manages multiple projects in a fast-paced, highly professional environment (required)
• Exercises discretion and independent judgment when necessary.
• Excellent verbal and written communication skills, including grammar and composition (required)
• Full compliance with company Health & Safety, Code of Integrity, and Professional Conduct policies (required)

Computer Skills:

Proficient in Word, Excel, Outlook, Certnet, or current SGS scheduling system, Microsoft Outlook etc.

Benefits:

Competitive base salary ($25/hr - $29/hr based on experience), comprehensive benefits (health, dental, 401k), and professional development opportunities.

SGS is an Equal Opportunity Employer.

*Note: This is a summary, not a complete job description.

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