Full-Time Key Account Specialist (Remote)

Key Account Specialist performs account management/coordination activities adhering to SGS procedures and accreditation requirements. Ensure customer contracts meet needs and expectations, delivering high customer satisfaction.

Key Responsibilities:

• Primary point of contact for selected clients.
• Focal point for SGS CBE services post-contract award.
• Monitor and manage contract performance; monitor SGS performance regarding client-specific KPIs.
• Identify risks relating to poor performance or client expectations.
• Manage commercial aspects of contracts, including profit maintenance and business development opportunities.
• Liaise with CBE personnel and manage contract communication.
• Undertake contract-specific activities (documentation, training, project reviews, reporting).
• Communicate with auditors; coordinate auditor trainings.
• Report project performance and results to clients' senior management.
• Achieve client retention targets and high customer satisfaction scores.
• Manage risk and report results/corrective actions to management.
• Promote company image, capability, and integrity.
• Implement process improvements to enhance service delivery, especially certification issuance.
• Handle any assigned projects.
• Identify and drive business development opportunities for existing client accounts in the US and CA.
• Identify and input on new revenue opportunities; align with internal stakeholders.
• Collaborate with the sales team for new business development.
• Achieve annual targets for new business development.
• Your business development pipeline is evaluated quarterly.

Education and Experience:

• Associate degree or equivalent experience (required).
• Bachelor's degree (preferred).
• 3+ years customer care/administrative experience (required).

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills in English (required).
• Ability to build relationships with subordinates, peers, management, and external customers (required).
• Ability to follow work instructions accurately and safely (required).
• Proficient with computer software (Word, Excel, Certnet, SGS scheduling system, Outlook, etc.).
• Strong project management skills in a fast-paced environment.
• Ability to exercise discretion and independent judgment.
• Strong verbal and written communication skills, including grammar and composition.
• Adhere to company policies (Health & Safety, Code of Integrity, Professional Conduct).

Computer Skills:

• Proficient in Word, Excel, Outlook, Certnet, or current SGS scheduling system.

Benefits:

• Competitive salary ($25/hr-$29/hr).
• Comprehensive benefits package (health, dental, 401k).
• Professional development opportunities.
• Equal Opportunity Employer.

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