Full-Time Lead Client Success Manager | SaaS Company
PhillyTech.Co is hiring a remote Full-Time Lead Client Success Manager | SaaS Company. The career level for this job opening is Senior Manager and is accepting Philadelphia, undefined based applicants remotely. Read complete job description before applying.
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PhillyTech.Co
Job Title
Lead Client Success Manager | SaaS Company
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Philadelphia, undefined
Salary
YEAR $100000 - $130000
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Job Details
We’re hiring a Lead Client Success Manager. You’ll own onboarding and renewals, proactively build processes, and implement systems that prevent churn and unlock new revenue. This is a doer role and you'll report directly to the CEO.
Responsibilities:
- Be a builder & doer: Proactively design, implement, and iterate scalable CS processes.
- Own onboarding & renewals: Reimagine onboarding and own the renewal strategy to reduce churn.
- Drive revenue through retention & expansion: Partner with Sales and Finance to build price/renewal strategies.
- Define customer journeys & health metrics: Create clear journeys for customers, build health scores, adoption KPIs.
- Voice of the Customer: Run strategic business reviews, capture customer feedback, and build a library of success stories.
- Collaborate cross-functionally: Work closely with Product, Sales, and Marketing.
- Hire & scale: Help recruit, train, and mentor the first CS hires.
- Cadence & communication: Deliver consistent updates to the CEO and leadership.
Goals - What success looks like (12 months):
- Churn reduced by ≥ 30% through improved onboarding and renewals.
- A documented, repeatable CS playbook.
- Clear CS metrics/dashboarding tied to company OKRs and revenue impact.
- A library of customer success stories.
- A hiring and scaling plan is in place.
Requirements:
- 4-8+ years in Customer Success or similar roles in a B2B SaaS environment.
- Proven track record of building or materially improving CS processes.
- Proven success in managing a high volume of SMB customers.
- Strong experience with CRMs and CS tooling preferably HubSpot.
- Excellent communicator.
- Ownership mindset.
- Hands-on, execution-oriented.
- Experience influencing pricing or renewal strategy.
- Must be able to work in a fast-paced environment.
- Excited to work in a startup environment.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Lead Client Success Manager | SaaS Company at PhillyTech.Co is
19th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philadelphia, undefined
] applicants. .
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