Full-Time Lead - Customer Success

• Build and foster strong relationships with your portfolio of managing our Mid-Market & Enterprise segments customers to minimize churn and contraction and drive expansion.
• Proactively analyze customer’s product usage data and take necessary actions to mitigate risk, improve product adoption, business value outcomes and reduce churn.
• Partner with customer-facing account teams and executives on overall platform success, to accelerate customer's time-to-value journey and to protect recurring renewal revenue and expand customer NRR.
• Act as the customer's first point of contact and liaison between customer and internal teams. Handle complaints, problems and escalations in timely, and effective manner

• 5-7 years of experience working in customer-facing technical roles.
• Experience in managing Mid-Market and/or Enterprise-level accounts.
• Experience working with multiple levels of customer stakeholders.
• Proven track record of identifying and collaborating on expansion opportunities and strategies with Sales and account teams
• Functional domain/technical knowledge of CX or EX solutions.
• Bachelor’s Degree or equivalent career experience.

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