Full-Time Lead Services Specialist - Customer Services Management

• Includes all types of maintenance service (preventive and remedial)
• Manage maintenance facilities and field services engineering
• Responsible for departmental operations planning/execution

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
• Includes direct people management responsibility including staffing and performance development

• Bachelor’s Degree from an accredited college or university (or a high school diploma / GED with a minimum of 4 years of experience in Customer Services Management)
• Minimum of 3 years of Customer Services Management experience
• Advanced experience in Services & Customer Service Management
• Hands-on experience in aircraft engine maintenance tasks, preferably on the T700 engines installed in the Apache platform or Turboshaft engines
• Ability to work with international customers to meet program goals and contractual requirements

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