Full-Time Licensed Claims Team Lead

Claims Team Lead at Cover Genius, a Series E insurtech protecting customers of major digital companies.

Key Responsibilities

• Own end-to-end claims resolution, ensuring excellent customer experience.
• Lead escalated claims from team and customers/partners.
• Train and mentor team members through ongoing audits.
• Create objectives and performance plans for each team member.
• Identify and implement new processes and improvements.
• Provide daily support to assessors.
• Assist leadership in planning and organizing by analyzing QA results and preparing reports.
• Identify opportunities for Claims process improvements, loss prevention, and internal training.
• Build a strong team by participating in staff screening and hiring.

Skills and Experience

• +2 years insurance claims management experience.
• Strong leadership and team mentoring skills.
• Fluency in English (verbal & written); additional European languages a plus.
• Experience enhancing systems and processes, and feedback loops.
• Experience building relationships with internal and external stakeholders.
• Experience producing reports and presenting quarterly results.
• Bachelor's degree in a relevant field; postgraduate degree desirable.

Proficiencies and Attributes

• Ability to build, engage, and develop the team.
• Problem-solving and advocating for customer solutions.
• Driven, energetic, and results-oriented.
• Ability to work under pressure and adapt to a fast-paced start-up environment.
• Excellent communication and interpersonal skills.
• Excellent attention to detail.
• Decision-making skills that prioritize company interests.
• Willingness to step in during staffing shortages.

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