Full-Time Manager, Home Care Onboarding
A Place For Mom is hiring a remote Full-Time Manager, Home Care Onboarding. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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A Place For Mom
Job Title
Manager, Home Care Onboarding
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Worldwide
Salary
YEAR $60000 - $60000
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Job Details
The Manager of the Home Care Onboarding team at A Place for Mom plays a key position in supporting the rapid expansion. This individual is instrumental in shaping the first impression new home care agency partners have of A Place for Mom, ensuring a streamlined and educational onboarding experience.
What you will do:
- Lead, mentor, and manage a team of Home Care Onboarding Specialists.
- Conduct regular 1:1 meetings and weekly team huddles.
- Establish clear performance expectations and manage to defined KPIs.
- Perform quality assurance (QA) checks on onboarding calls.
- Address escalated customer concerns.
- Educate new customers on best practices, system usage, and partnership expectations.
- Design and implement scalable programs that support the success of newly opened agencies.
- Serve as a liaison between onboarding customers and internal teams.
- Collaborate with home care leadership and other department managers.
- Coordinate with the marketing and training teams to deliver webinars and resources.
- Track and analyze service metrics.
- Continuously assess the onboarding process for improvement opportunities.
- Lead initiatives to optimize workflows.
- Contribute to cross-functional projects and strategic initiatives as needed.
- Perform other duties as assigned.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager, Home Care Onboarding at A Place For Mom is
28th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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