Full-Time Manager, Support Account Services Management - Federal

• Lead efforts to develop and build a Support Account Management Team.
• Guide team members to achieve their highest performance.
• Support the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes.
• Lead by example to cultivate a culture built on teamwork and collaboration.
• Continue building relationships with various teams.
• Lead Renewal and New Sales business discussions.
• Advocate for critical customer issues.
• Work with team members on organizational projects.
• Work with internal teams to elevate the Support Account Management Brand.
• Mentor and execute to achieve objectives.

• Experience in leveraging or thinking about integrating AI into work processes.
• Management and Contributor experience in high technology environments.
• A successful track record in management.
• A high level of comfort in dealing with all levels of management.
• Excellent written and oral communication skills.
• Experience mentoring and growing employees.
• Experience working in a direct customer facing role.
• Prior experience working for a fast-paced company.
• Experience working with Sales Operations.
• Sales, Technical or Operational knowledge.
• An excellent ability to motivate individuals.
• Experience in the delivery and execution of deliverables.
• Previous experience in an Enterprise Customer Support organization.

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