Full-Time Marketplace Operations Associate

Marketplace Operations Associate

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. We’re looking for an Operations Associate with a true degen spirit and startup hustle.

Responsibilities:

• Support NFT creators through the onboarding process and provide solutions for any issues.
• Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.
• Collaborate closely with other team members to drive operational initiatives.
• Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.
• Assist in developing and implementing new operational processes, policies, and procedures.
• Monitor user feedback and suggest improvements to elevate the user experience.
• Adapt to changing needs and execute additional responsibilities as required.

Qualifications:

• Deep engagement with the NFT community and the BTC ecosystem, including ordinals and runes.
• Solid understanding of blockchain technology, and ability to troubleshoot using blockchain explorers.
• Passion for helping customers and a commitment to outstanding service.
• Strong organizational skills and high attention to detail.
• Comfortable using software tools and online platforms; experience with databases and data analysis is a plus.
• Strong problem-solving and analytical skills.
• Adaptability to fast-paced startup environments.
• Previous experience in a customer-facing support role is preferred.

What is the last date for applying to the job?

Which countries are accepted for this remote job?