Full-Time Member Support Unicorn

Imagine waking up each day excited for work, knowing your efforts contribute to a global movement.

IxDF Opportunity: Join us for a career transformation! We're a global design education movement making high-quality education accessible to everyone.

Member Focus: Our core commitment is to our members. Your role is pivotal in ensuring each member feels valued, supported, and inspired.

1. Member Support: Communicate with members/prospective learners (email, chat, social media) providing quick, accurate responses and troubleshooting.
2. Brand Ambassador: Represent our mission and values, maintaining a strong reputation.
3. Cross-functional Collaboration: Improve internal workflows and enhance the platform's user experience.
4. Digital Marketing Support: Support the Growth team in digital marketing initiatives (paid media, social media).
5. General Support: Assist teams with administrative and ad-hoc projects (tasks, scheduling, project coordination).
6. Documentation: Maintain and improve knowledge resources for internal teams and learners.
7. Process Improvement: Analyze workflows, recommend improvements to enhance member services.
8. Knowledge Sharing: Update internal knowledge base and contribute to department initiatives.
9. Communication & Collaboration: Relay customer needs and insights to other teams.
10. Community Engagement: Act as a first point of contact for the community, welcoming and supporting members.
11. Accountability & Focus: Manage tasks independently and deliver high-quality results, meeting deadlines, even with multiple priorities and minimal supervision.

Skills & Experience:

• Experience in customer success or digital marketing/social media (bonus).
• Passion for helping people, resolving issues.
• Resourceful, autonomous, adaptable.
• Attention to detail, thoroughness, problem-solving.
• Fluent in written and spoken English, excellent writing skills, strong grammar.
• Ability to meet deadlines, prioritize tasks, and maintain focus in fast-paced environment.
• Resilient, quick to bounce back from setbacks.
• Comfortable with remote work, minimal supervision.
• Located in a time zone from Europe (UTC+0) to East Asia (UTC+8).

Benefits:

• Valued Role, recognized for contributions.
• Opportunities for growth and impact.
• Global team, diverse collaboration.
• Engaging global community involvement (local groups, partnerships).
• Full-time, fully remote position, annual team trips.
• Excellent work culture, no politics or fluff.
• Hands-on, agile organization, minimizing bureaucracy.
• High-performance environment, value-driven.

What is the last date for applying to the job?

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